The Business Cycle
Managing Performance & Profitability
Changepoint provides total visibility into the performance of your organization from detailed analyses of the performance of engagements, projects and customers to higher level views of workgroups, the sales pipeline, engagements, project portfolios and financial projections.
This visibility is available through the automation and integration of core business processes using Changepoint.
Improving Operational Efficiency & Visibility by Automating Core Business Processes
Changepoint enables services organizations to automate and integrate the business processes surrounding service delivery to reduce administration, maximize the effectiveness of resource allocation, increase billable hours, eliminate lost time and expenses, while tracking corporate knowledge within a single, integrated system.
Optimizing Performance through Employees
The performance of a services organization is heavily dependant on the activities of its workforce, as individuals and team members. The actions of each individual employee determine how well a software solution or new business process is adopted, the level of customer satisfaction and the quality of work completed.
In order to truly optimize performance, services organizations must look beyond process optimization and ensure employees have the ability to pro-actively manage their own contribution to corporate success.
Business Activity Monitoring
Changepoint provides Business Activity Monitoring enabling the proactive management of services organizations. This integrated business intelligence functionality enables management to receive email notification when key thresholds have been breached, check status and drill into the details of a possible issue through the management portal or custom reports and respond to key issues, allocating work and responsibility through the system to address the issue.
Changepoint provides total visibility into the performance of your organization from detailed analyses of the performance of engagements, projects and customers to higher level views of workgroups, the sales pipeline, engagements, project portfolios and financial projections.
This visibility is available through the automation and integration of core business processes using Changepoint.
Improving Operational Efficiency & Visibility by Automating Core Business Processes
Changepoint enables services organizations to automate and integrate the business processes surrounding service delivery to reduce administration, maximize the effectiveness of resource allocation, increase billable hours, eliminate lost time and expenses, while tracking corporate knowledge within a single, integrated system.
Optimizing Performance through Employees
The performance of a services organization is heavily dependant on the activities of its workforce, as individuals and team members. The actions of each individual employee determine how well a software solution or new business process is adopted, the level of customer satisfaction and the quality of work completed.
In order to truly optimize performance, services organizations must look beyond process optimization and ensure employees have the ability to pro-actively manage their own contribution to corporate success.
Business Activity Monitoring
Changepoint provides Business Activity Monitoring enabling the proactive management of services organizations. This integrated business intelligence functionality enables management to receive email notification when key thresholds have been breached, check status and drill into the details of a possible issue through the management portal or custom reports and respond to key issues, allocating work and responsibility through the system to address the issue.